Privacy Policy & Data Protection

Last Updated: August 2026 • Commitment to guest privacy, mobile number security, and encrypted payments.

1. Guest Information We Collect

When you access the digital in-room dining portal, we collect minimal necessary data: your guest name, room number, contact mobile number (for OTP verification and order tracking updates), and any optional corporate details (Company Name & GSTIN) requested for invoice generation.

2. Purpose & Usage of Your Data

Your data is exclusively used to prepare and deliver food to your room, process checkout billing, send WhatsApp / SMS delivery status notifications, and maintain verifiable accounting records for hotel reception audits.

3. Payment Gateway Security (Zero Card Storage)

All online transactions are encrypted via PCI-DSS compliant Razorpay gateways. We do not store or process sensitive debit/credit card numbers, CVVs, or UPI PINs on our servers.

4. No Third-Party Data Selling

We strictly do not sell, rent, or trade guest personal information with any third-party advertisers or marketing agencies. Data is restricted solely to hotel staff and kitchen culinary personnel fulfilling your active stay requests.

5. Data Inquiries & Privacy Contact

If you have questions regarding our privacy practices or wish to review your order history, you can contact the property data desk at +91 99999 99999.